Privacy Policy

Privacy Statement

This web site operator, Happy Dial is committed to the highest standards of protection for the personal information and privacy of its customers. By accessing this website and/or engaging the services provided by Happy Dial, the user expressly consents to the collection, use and/or disclosure of personal information in accordance with the Happy Dial Privacy Policy.

Privacy Policy

INFORMATION WE MAY COLLECT FROM YOU

We may collect and process the following Personal Information about you:

  • Your email and order information including name, type of calling card/service ordered, billing address, contact telephone number.
  • For some services we may also collect call data records including call traffic data and location data and top-up records.
  • If you contact our Customer Services Department, we may keep a record of that correspondence, including copies of e-mails and your e-mail address. We may also monitor or record any telephone calls made to our Customer Services Department for quality assurance.
  • Details of your visits to our website including, but not limited to, weblogs and other communication data, and the resources that you access.
  • IP addresses and cookies.

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration, troubleshooting. This is statistical data about a user's browsing actions and patterns, and does not identify any individual.

For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our website and to deliver a better and more personalized service.

You may refuse to accept Cookies by activating the setting on your browser which allows you to refuse the setting of Cookies. However, if you select this setting you may be unable to access certain parts of our website. Unless you have adjusted your browser setting so that it will refuse Cookies, our system will issue Cookies when you log on to our website.

 

USES MADE OF YOUR PERSONAL INFORMATION

We use Personal Information held about you in the following ways:

  • supplying the Products and Services to you as per your order,
  • the administration of your order and account by the Customer Services Department,
  • verify customer identity,
  • the prevention or detection of fraud,
  • complying with applicable laws and regulations.

Except as provided herein, Happy Dial will never use personal information collected for a purpose different than the one under which it was originally collected without first obtaining consent of the individual for such alternate use. Furthermore Happy Dial will not release any personal information of a sensitive nature (i.e. gender, race, nationality, etc.) without the express consent of the individual to such release.

We may disclose your personal information to third parties if we are under a duty to disclose or share your Personal Information in order to comply with any legal obligation or to protect the rights, property, or safety of Happy Dial, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

 

SAFEGUARDS FOR PROTECTION OF PERSONAL INFORMATION

Protection of personal information is of paramount importance to Happy Dial. As such Happy Dial has implemented security safeguards to protect personal information against loss, theft, and unauthorized access, disclosure, modification or use. Such safeguards include restricted access to offices and records, security clearance measures and limited access on a "need-to-know" basis; and use of passwords and encryption for access to records.

Access to personal information by Happy Dial employees is restricted to that which is necessary to perform their duties. Happy Dial employees are aware of the importance of maintaining the confidentiality of personal information and are committed to that end.

Any personal information collected by Happy Dial shall be retained only as long as necessary for the fulfilment of the purpose for which it was collected. Personal information that is no longer required to fulfil the identified purpose will be destroyed, erased or made anonymous. Happy Dial will take all reasonable care in the destruction of or disposal of personal information to prevent unauthorized parties from gaining access to the information.

 

ACCESS TO INFORMATION

You're welcome to ask us what information we have about you, any time you like. If any of the details are incorrect, let us know and we'll amend them right away. If you'd like us to send you the information, you can write to our Customer Services Department at the below address.

 

YOUR RIGHTS

You have the right to withdraw your consent and ask us to remove all your information collected and stored on our secured servers. If you wish to request information removal please contact the Customer Services Department at happydial@shaw.ca

 

CHANGES TO OUR PRIVACY POLICY

Any changes we may make to our Privacy Policy in the future will be posted on this page.

 

MAILING ADDRESS

Happy Dial
162- 2025 Corydon Avenue
Box 85
Winnipeg, MB
R3P 0N5